Live / Mobile
These terms set out how allgame operates your account, what rights you hold, and where access applies — depending on your local law and eligible region. Read through before you open or continue using your account.
Access to allgame and any related services depends entirely on whether such activity is permitted under the laws of your location. We do not make claims about legality in any specific jurisdiction; that determination rests with you and any professional advice you choose to seek. Where access is available, we collect only the information needed to operate your wallet, process transactions through supported rails such as Nagad, Upay, and Bank Transfer, and respond to your support requests. We retain this data for as long as your account remains active and for the period required by applicable record-keeping obligations after closure. Any third-party services linked from our platform — payment processors, game content studios — operate under their own separate terms. We are not liable for the conduct or content of those third parties beyond what is directly within our control. If a section of these terms is found unenforceable in your region, the remaining sections continue to apply. The current version of these terms replaces all earlier versions. When we update this policy, the revised text becomes visible here; continued use of your account after that point means you have read the updated terms.
Nagad transactions on your account are subject to the payment operator's own terms alongside ours.
Upay wallet transfers follow Upay's processing rules; our policy covers only the allgame wallet side.
Bank Transfer records are logged in your account history and subject to the receiving bank's own processing conditions.
Not every part of your experience with allgame falls under this single policy document. Understanding what is inside and outside its scope helps you know where to direct a question or dispute.
These terms govern how you create, verify and use your allgame account, including login credentials, session security and account suspension. Access remains conditional on your local law and the eligible-region determination we display during registration.
Deposits and withdrawals processed through Nagad, Upay or Bank Transfer are covered here for the allgame wallet side only. The payment operator's own terms govern their network, processing times and any fees they apply.
Game titles, lobby layout, odds displays and promotional text published directly on allgame fall within this policy. We are responsible for accuracy on our own pages; game mechanics and RTP data are published by the game studios themselves.
Game content from studios such as Habanero, CQ9 or Spadegaming, and external payment networks, are governed by their own separate agreements. These terms do not extend our liability to those parties or their systems.
You hold several concrete rights over the information tied to your allgame account. You can request a record of the data we hold at any point by contacting our support team through the channel listed below. If any detail in your account — name, contact number, linked wallet — is incorrect, you can raise a correction request and we will update it within the timeframe stated in the support response. Should you wish to close your account, that request can also be submitted through support; we will confirm closure and explain the data retention period that applies after closure under applicable rules. Transactions processed through Nagad, Upay or Bank Transfer are logged in your account history and available for your review at any time after login. If you believe a transaction record is inaccurate, note the date, amount and method, then open a support ticket — we trace it against the wallet log and respond in writing.
Log in and navigate to your account history to see all transaction entries. If a record appears missing or incorrect, note the date and payment method before raising a ticket.
Contact support to update a name, phone number or linked wallet address. We verify the change against your original registration details before confirming the update.
Any question about how these terms apply to your account can be directed to our support team by email or live chat. We respond with a written answer you can keep for reference.
Submit a closure request through support and we will confirm the steps, the data we retain after closure and for how long, consistent with our record-keeping obligations.
If any part of this policy raises a question you cannot resolve by reading the text, our support team is the right first contact. Use the channel that suits your situation — quick factual queries work well over live chat, while detailed disputes or data requests are better handled by email so both sides have a written record.
Open the chat widget from any page on allgame. State your account ID and the section of policy your question relates to. Best for quick factual clarifications.
Send your query with your registered email address and account details to our support inbox. Use email for data requests, correction notices or formal dispute records.
Your current account status, wallet balance and transaction history are all visible after login. Many policy-related questions can be resolved by checking those records first.
We collect account data only for the purpose of running your session, processing your wallet activity and responding to support contacts. No data is sold or shared with advertising networks. Cookies on allgame pages are used to keep your session active and to remember your device preferences — you can manage cookie settings through your browser. Account credentials are stored in encrypted form; we do not store your Nagad or Upay PIN or Bank Transfer passwords on our side. If we need to update the way we handle data, the revised policy appears on this page and becomes effective from the date shown at the top of the document.
We keep your account data while your account is active and for the period required by applicable record-keeping rules after closure. You can request a summary of retained data at any point by contacting support.
Session cookies keep you logged in across pages. Preference cookies remember your display settings. You can clear or restrict cookies through your browser settings; some site functions may behave differently if you do.
Your password and wallet credentials are your responsibility to keep private. If you suspect unauthorised access, contact support immediately so we can secure the account while you complete the verification steps shown in the support response.
When these terms change, the updated version replaces the current one on this page. The effective date at the top of the document shows when the change took effect. Continuing to use your account after that date confirms you have read the update.
These questions cover what account holders in Bangladesh most often ask about these terms, eligibility and their rights under this policy.
We do not make a legal determination on your behalf. Access depends on whether such activity is permitted under the laws of your location. We recommend you check the applicable rules for your region before opening or continuing to use an account.
We hold the registration details you provided, your login and session records, and your wallet transaction history including activity through Nagad, Upay and Bank Transfer. You can request a full summary by contacting our support team.
Contact support via live chat or email with your account ID and the detail you need corrected. We verify your identity against your original registration before making any change, then confirm the update in writing.
You can request account closure and ask what happens to your data after that point. Some records must be retained for a set period under applicable rules. Support will explain exactly what we keep, for how long, and why, in their written response.
The revised text appears on this page with a new effective date at the top. We do not send a separate notice for every minor change. Continuing to use your account after the effective date means you have read and accepted the updated terms.
No. Habanero, CQ9, Spadegaming and other studios operate under their own separate terms for the game content they supply. This policy covers only what allgame controls directly — your account, wallet records and the support relationship.