Live / Mobile
These terms set out the rules that apply when you open and use an allgame account. Access to our platform depends on your local law and eligible regions — read these conditions before you start your first session.
When you create an account with us, you are agreeing to the conditions described across this page. These terms govern how your account works — from the moment you register through every session, deposit and withdrawal you make. We can update these terms when needed; the current version is always shown here, and continued use of the account after an update means you accept the revised terms. Eligibility is your responsibility. Using our platform is only permitted where local law allows it. We do not make legal determinations on your behalf — if you are unsure whether access is permitted in your region, check with a local legal source before opening or continuing to use your account. Your wallet activity — whether you deposit through Nagad, Upay or Bank Transfer — is governed by the transaction terms set out in the relevant section of your account dashboard. We apply identity verification steps before processing certain transactions, and we may place a temporary hold on activity while checks are completed. All financial decisions we make under these terms are logged and visible in your transaction history after login.
Deposits and withdrawals through Nagad are subject to the transaction limits and verification steps shown in your account wallet section.
Upay transfers are processed under the wallet terms visible at the payment step. Limits and conditions are shown there before you confirm.
Bank Transfer activity follows the verification and timing conditions described in your account dashboard under the payment history tab.
Not everything connected to your experience falls under these terms in the same way. Understanding what is and is not covered helps you know where to look when something comes up. The four areas below describe the boundaries clearly.
Your login credentials, session activity and account status are fully within scope. We manage these conditions directly, and your rights around access — including how to close or suspend your account — are described in the rights section below.
Deposits and withdrawals processed through Nagad, Upay or Bank Transfer are covered by these terms. The limits, holds and verification steps that apply are shown inside your account at the payment step — not elsewhere.
The game content, lobby layout and promotional material on our platform is covered under these terms. We can modify, add or remove content at any time; the current state of any offer or game listing is what is shown in the lobby after login.
Services operated by third parties — including your mobile wallet provider, your bank or any external link you follow from our platform — are governed by that third party's own terms. We are not responsible for their conditions or decisions.
These terms are not just obligations — they also give you concrete options. You can review your full transaction history at any time by opening the account dashboard after login. Every deposit, withdrawal and session event is logged there in chronological order. If you spot an error in your account details — name, contact number, wallet address — you can correct most fields directly from the account settings page. For changes that require identity verification, the page will prompt you through the steps shown there. If you disagree with a decision we have made under these terms, you have the right to raise it with our support team. We handle account-level disputes through the channels listed in the support section of this page. Raise your question as soon as you notice it — we can investigate more effectively when the activity is recent. You can also request a summary of what account data we hold by contacting support directly.
Open the transaction history tab in your dashboard after login. Every financial and session event is listed with date, amount and status — no need to contact support for standard history.
Most contact and profile fields are editable from account settings. Fields that require identity verification will show the steps needed — follow those instructions as displayed.
If a charge, limit or account decision does not match what you expected under these terms, contact support using the routes in the section below. Include your account email and the relevant transaction reference.
You can ask us for a summary of the personal data your account holds. Send this request through live chat or email support — the channels and availability are listed in the support section of this page.
If a section of these terms is unclear, or if you need to raise a dispute about your account, use the contact paths below. We aim to respond to terms-related questions with the detail they need — not a generic reply. When you write in, include your registered account email and a brief description of the issue so we can locate your record quickly.
Open the chat icon from any page after login to reach the support team directly. This is the quickest path for account-access or wallet questions covered under these terms.
Send a written query to our support email address shown in your account settings. Email is the right channel for formal terms disputes or data requests that need a written record.
The help section inside your account dashboard contains answers to common terms questions — including wallet limits, verification steps and account suspension conditions — before you need to contact us.
How we manage the obligations in these terms matters as much as what they say. Account security, data retention and cookie use are each handled in ways you can verify — nothing is managed in the background without a disclosed purpose. Your account data is held only as long as necessary for the service and any legal obligation that applies; the current retention approach is described in our privacy policy, linked from your account settings page. When you contact us to request changes or ask about your data, we respond through the same support channels listed above — there is no separate process for policy-related requests.
We hold only the account and transaction data needed to operate your account and meet applicable obligations. You can request a summary of what we hold through the email support channel at any time.
Cookies on our platform support session continuity and account security. The cookie settings panel — accessible from the footer — lets you review what is active and adjust non-essential cookies.
Login sessions are protected by standard credential checks. If unusual activity is detected on your account, we may suspend access temporarily and prompt you to verify your identity before the session continues.
If you want to challenge how a term applies to your account — or request a correction to how your data is used — contact support by email with your account reference. We handle these requests through the same team that manages general account queries.
The questions below cover what we hear most often from account holders reading through these terms for the first time. If your question is not here, reach the support team through live chat or email.
Access to allgame depends on your local law and eligible regions. If use of our platform is permitted where you are, these terms apply in full from the moment you open an account. You are responsible for checking your local legal position before registering or continuing to use the account.
We update these terms when needed and publish the current version on this page. Continuing to use your account after an update is published means you accept the revised conditions. If you do not accept a change, you should stop using the account and contact support to discuss your options.
Yes. If a deposit or withdrawal — whether through Nagad, Upay or Bank Transfer — was handled in a way that does not match what these terms describe, raise it with support. Include your account email and the transaction reference shown in your dashboard history.
Account closure requests are handled through live chat or email support. Once we receive your request, we will confirm the steps and any outstanding balance conditions that apply before the account is closed. The full process is described in the account settings help section.
Yes. Game availability, lobby content and any promotional material shown after login are all covered under these terms. We can change what is available at any time; the current state of the lobby is what is visible when you log in — not any prior version.
Send a data summary request to our email support address — shown in your account settings. Include your registered email and account reference. We handle data requests through the same support team and will respond with the information we hold on your account.