Live / Mobile
This policy explains what information allgame collects when you open an account, how we use it, and what choices you have over your own records. Access and eligibility depend on your local law and the regions where our service is available.
When you create an account with us, we collect the information you enter during registration — your name, contact details, and the payment method you connect. For deposits made through Nagad, Upay, or Bank Transfer, we record transaction references to match your wallet activity to your account history. We do not store full payment credentials on our side; those remain with your chosen payment service. We also collect device and session data — the type of phone or browser you use, your session timestamps, and the pages you open inside the lobby. This helps us keep your account accessible across devices and flag unusual login attempts early. Data we hold is used only for operating your account, processing transactions you initiate, and responding to support requests you raise. We do not sell your personal information. Retention periods follow applicable data rules; once your account is closed and any open matters are resolved, we delete personal records on the schedule required by those rules. If you have a question about how long specific data is held, contact us through the support path listed on this page.
Transaction references from Nagad deposits are linked to your account wallet for record-keeping only.
Upay payment confirmations are stored as transaction IDs — no card or PIN data passes through our system.
Bank Transfer records include your reference number and amount so our team can match incoming funds to your account.
This policy covers all data collected when you register, log in, or update your account settings on allgame. It applies to every session you open, whether on a phone browser or desktop.
Deposit and withdrawal records tied to your account wallet fall under this policy. The payment providers themselves — Nagad, Upay, your bank — operate under their own separate terms.
Game preferences and lobby activity we observe within your session are covered here. Game content is delivered by our studios; their own data practices apply to any data they hold on their side.
Links or services outside allgame — including your bank app or mobile wallet — are not covered by this policy. We have no control over how those services handle your data once you leave our platform.
You have real, practical options when it comes to the data we hold on your account. The starting point for most requests is your account dashboard — after you log in, the account settings section shows your registered details, contact information, and the payment methods linked to your wallet. From there you can correct a name spelling, update a contact number, or check which payment options are active. For requests that go beyond self-service — asking what data we hold in full, or requesting that records be removed after an account closure — reach out through our support channel. Provide your registered contact detail so we can match the request to the right account. We will confirm receipt and follow up with next steps. Eligibility for certain actions depends on your region and local law; our support team can clarify what applies to your situation.
Log in and open account settings to see your registered name, contact details and linked payment methods. What is shown there is the live record we hold.
Update your contact information directly in account settings. For changes that require identity verification, follow the steps shown in that section.
Contact support with your registered email or phone number. We will confirm receipt and explain what data we hold and how long we keep it.
After account closure, you may request deletion of personal records not required for legal or financial compliance. Submit the request through our support channel.
Open the chat icon from your account dashboard to reach our support team directly. Have your registered contact detail ready so we can pull up your record quickly.
Send your privacy or data request to our support email address listed in the account help section. Include your registered name and the specific question or action you need.
The help section inside your account lists current contact paths and guides you through common data requests, including how to update details or close an account.
Account records are stored on secured servers with access restricted to staff who need it to operate your account or respond to your support requests. We do not share personal records with third parties for marketing.
We use session cookies to keep you logged in across pages and to remember your lobby preferences. You can clear cookies through your browser settings; doing so will log you out of your current session.
We keep account data for as long as your account is active and for the period required by applicable financial and legal rules after closure. Records no longer needed are deleted on that schedule.
When this policy changes in a material way, we post a notice in the account dashboard. Continuing to use the account after that notice means you have seen the updated terms. You can always request the current version through support.
We collect your name, contact details, and the information you enter during registration. When you link a payment method like Nagad, Upay, or Bank Transfer, we store the transaction reference — not your full credentials. Device and session data are also recorded to keep your account secure.
Yes. Log in and open account settings to see your current registered details and linked payment methods. For a full record of what we hold, contact support with your registered email or phone number and we will provide the details that apply to your account.
Open account settings after logging in. Contact information can be updated from there directly. Some changes may require you to follow the verification steps shown in that section before the update is saved.
We do not sell your personal data. We share information only with services directly involved in operating your account — payment processors for transaction matching and technical infrastructure for platform security. Each of those parties handles data under their own policy.
We keep records for the period required by applicable financial and legal rules. Once that period passes and no open matters remain, personal records are deleted. Contact support if you want to know the specific schedule that applies to your account.
Reach out through live chat or the support email listed in the account help section. Provide your registered contact detail and describe the specific concern. We will confirm receipt and follow up. Your eligibility for certain remedies depends on your local law and region.